Contact

Get in Touch

We're here to help! Whether you have a question about a product, your order, shipping, or skincare recommendations, our team is happy to assist.

We aim to respond to all enquiries within 1–2 business days.

Customer Support Email
hello@beyondbasic.co.nz
or contact +64 21 057 7773

Business Hours
Monday – Friday
9:00 AM – 5:00 PM (NZST)

Location
49 Mary Street
Mt Eden
Auckland 1024
New Zealand

Thank you for choosing Beyond Basic. We appreciate your support and look forward to helping you discover authentic Korean skincare.

Frequently Asked Questions

How quickly will I receive a reply?
We aim to respond to all enquiries within 1–2 business days.

Where do you ship from?
All orders are shipped from Auckland, New Zealand.

Do you sell authentic Korean skincare?
Yes. We source genuine Korean beauty products from trusted suppliers to ensure authenticity and quality.

Can I return my order?
Please refer to our Returns & Refund Policy for full details on returns and eligibility.

Need help choosing the right product?
Send us a message—we're happy to recommend products based on your skin type and concerns.